Pillar and Post Inn & Spa

LikedRoom was lovely and spacious, bed was comfortable, amenities very nice

DislikedPillows not great. Generally you have one soft and one firm to choose from they were both too firm but that is more personal preference than requirement

LikedMajority of the staff were overly helpful. The female staff in bar were very curt with guests. The food in main restaurant was amazing. The spa was great, deep tissue massage, hot springs, and one indoor pool with hot tub and one outdoor pool heated very warm. Most staff feel like they were well trained in the “ritz Carlton” service where if they see something wasn’t right, they have the authority to fix it without going up to management. Other than the bar, all staff were amazing and went above and beyond.

DislikedThe cleanliness is f the main dinning room. If you look around there is a layer on dusk ( over you and food) that was on everything over 10 ft high. The majority of the staff doesn’t arrive until 7 am so the coffee in lobby was not available until almost 745 and we ordered room service the night before ( and I confirmed the room and they repeated it bank) never arrived. After 45 min late we cancelled the order because we had to leave. For such a lovely place, the bathroom in the dining room was a disaster with patched holes in wall exposed, paint chipping, not the cleanest. The ceiling in the room was also pealing.

LikedComfortable and well-lit chair for reading. Most hotel rooms skimp on this. The bed and working desk were very good. I didn't make use of the spa or pool.

DislikedI had problems with the bath tub -- the mechanism was stiff for my arthritic fingers and I never really figured out how the plug worked.

LikedGorgeous property with beautiful gardens, great amenities, fabulous heated pool and hot springs. Buffet breakfast was expensive but really delicious 😋

DislikedWe had a simple room, it was a bit dark, not a lot of windows, made it feel smaller.

LikedCannery Restaurant wonderful staff, ambiance and food. Was amazed that I reserved a Superior Queen room but was given an upgrade to a Deluxe room with a fireplace. Did Booking.com do that?

DislikedQuite expensive. Lack of meal plan option through booking.com. May try to reserve directly with hotel next time. Smell of chlorine in the hallways.