10.0 ExcellentChandrasekar, Apr 2024
LikedExceptional service, friendly staff and great facilities. The location is perfect and provides a great view of the bay.
8.0 ExcellentTracy, Apr 2024
LikedI love this hotel. It’s historic, and the architecture is breathtaking. Location cannot be beat.
DislikedOnly light blinds in our room. Sum cane up about 5:30 AM. A waiter in Q lounge I suspect thought we were homeless. Which was amusing. He actually asked what room we were in. Then came back and said he couldn’t find it. He then ask us to confirm our name. After that was fine. But was very presumptuous. Watch for him. Pony tail and white beard. Accent of some sort.
10.0 ExcellentCosmo, Apr 2024
LikedThe Fairmont Empress is amazing. The hotel is beautiful and the staff are all first class. Wonderful location and rooms are comfortable.
DislikedIt is very expensive 😭 but is worth the beautiful and luxurious accomodations.
3.0 MediocreTina, Apr 2024
LikedThe location of the hotel, the door guy is very nice to direct us the way.
DislikedWhen we check in the receptionist looks very unlikely to help us and kind like no patient to wait for us to check in. Especially when the card machine doesn’t work properly. The room I get is near the street, there are yelling sounds at the night time. The bath tube has no step protection my daughter slipped in the tube. The heater is on and off all night long. The mattress is terrible soft and pillow is like marshmallow. I have no idea why is this hotel can be range of 5star hotel.
9.0 ExcellentVerified Hotel Guest, Feb 2024
LikedI have stayed at many Fairmont Hotels, and they are always terrific with their staff.
DislikedRoom service is very expensive.
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